SUPPORT SOLUTIONS
Support solutions
Peace of mind powers productivity. That is why Elantis provides highly responsive services that allow you to focus on what matters most—growing your business and boosting your productivity. Whether you need help troubleshooting an issue or require customized assistance, our stellar team is here to support you every step of the journey.
If you don’t have the internal capacity or time to upskill your current support resources to properly manage your Microsoft applications, Elantis can help.
Supported Technologies
Elantis supports a variety of on-premise and cloud applications, including:
- Microsoft SharePoint
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Teams
- Nintex forms and workflows
- Intranet in-a-box platforms
Support Offerings
Continual mission control: Elantis offers continuous support and maintenance services for your applications, keeping them up-to-date and optimized to adapt to changing requirements. We offer two flexible models to match your technology needs:
Managed Services for proactive maintenance, SLA-backed incident response and request fulfillment, with no limits on request volume.
Why Choose Elantis
Predictable Costs
Convert unpredictable capital expenses into stable monthly operational costs.
Focus On Your Business
Use your staff for strategic initiatives and business alignment, while Elantis handles day-to-day tasks.
Extend Your Team
Rely on experts who are available when you need them and act as an extension of your team.
FREQUENTLY ASKED QUESTIONS (FAQ)
Why should we hire Elantis for support services instead of handling it in-house?
Hiring an external consultant, such as Elantis, for IT support services offers numerous advantages over managing it in-house. External consultants possess diverse expertise and experience, allowing them to provide tailored solutions and implement industry best practices. Outsourcing support services can also lead to cost savings, as organizations avoid the expenses of hiring, training, and retaining full-time staff. Additionally, Elantis can offer an unbiased perspective, helping you identify inefficiencies and improve your IT strategies. Overall, outsourcing support services enables organizations to stay agile, optimize resources, and maintain a competitive edge in today’s ever-evolving technological landscape.
Which level of support is right for our organization?
The answer depends on the size and complexity of your organization, your preferred level of service, and whether you have internal capacity to manage your environment. Hourly support may be sufficient for smaller organizations or those who are early in their digital transformation journey, while managed services provides more robust support and may provide better economies of scale for organizations that have a high volume of applications or workflows to manage and monitor.
Both of Elantis’ support offerings are backed by SLAs, but only our managed services offering includes proactive monitoring to prevent incidents before they impact users. If you operate an on-premise SharePoint farm, our managed services offering also includes patching and updates to keep your environment running smoothly. We’d be happy to discuss your support requirements and provide a recommendation for what best suits your needs.
How does Elantis ensure its support services stay up-to-date with the latest advancements in technologies?
Elantis invests heavily in continuous learning and professional development for our support team. This includes regular training, certifications, and access to the latest product updates and industry trends. As a result, Elantis can provide the most up-to-date and effective support services for your organization’s ever-evolving needs.
“When it comes to IT support and responsive customer service, Elantis is one of the best in the business. Their team of experts are always on standby to help with any IT issues that may arise. Their response time is second to none and they are extremely communicative to their clients. They understand what customer intimacy is and they are a constant source of help and they make our lives easier not harder. They make sure their clients are happy before they even know there’s an issue.”
Williams Engineering Canada
