Are you ready for AI in Microsoft 365?

Our Practices | Tech
July 18, 2023

The realm of artificial intelligence (AI) continues to expand, transforming industries and revolutionizing the way we work. In this era of digital transformation, Microsoft 365 has emerged with a powerful suite of tools that leverage AI-driven functionality to enhance productivity and efficiency. With its robust AI features, Microsoft 365 offers a wide range of benefits for individuals and organizations as a whole. Let’s delve into the world of AI in Microsoft 365 and explore the potential it holds.

What AI Functionality does Microsoft 365 Offer?

Microsoft 365 harnesses AI capabilities to enhance user experiences and improve business outcomes. The following are just some of the AI functionality available:

  • Microsoft Co-Pilot is an AI-powered tool that assists users in creating documents, presentations, developing code, and more by providing contextual suggestions, formatting options, and content recommendations.
  • Azure Cognitive Services enable advanced data analysis, language understanding, and computer vision capabilities. These services empower businesses to extract valuable insights from data and make informed decisions.
  • Microsoft Viva Sales provides AI-assisted content creation and meeting summaries within Microsoft 365 applications. Viva Sales offers real-time insights, recommendations and reminders to help maintain sales momentum and win business.
  • Microsoft Power Virtual Agents now offer generative actions and answers. You can simply point the bot to a knowledge source or API to provide intelligent responses or request fulfillment.
  • Azure Machine Learning algorithms enable predictive analysis and data-driven decision-making. These algorithms learn from data patterns and optimize processes, improving efficiency and outcomes.

Real-World AI Benefits

The integration of AI-driven functionality in Microsoft 365 offers numerous advantages for businesses, as well as individuals. These include:

  • Improved productivity and efficiency: AI-driven features streamline workflows, automate repetitive tasks, and enable employees to focus on higher-value activities, increasing productivity and efficiency.
  • Enhanced customer experiences: AI-powered bots or virtual assistants provide personalized support, quick responses, and 24×7 availability, leading to enhanced customer satisfaction and loyalty. Viva Sales can prompt actions to provide improved customer service.
  • Data-driven insights: Cognitive services and machine learning enable businesses to extract valuable insights from big data, helping identify trends, make data-driven decisions, and gain a competitive edge.
  • Simplified daily tasks: The AI features in Microsoft 365 assist individuals in managing schedules, organizing emails, and finding relevant information, simplifying daily tasks, and reducing manual effort.
  • Personalized experiences: AI-driven tools adapt to individual preferences, learning from user behavior and providing tailored recommendations, enhancing user experiences, and optimizing outcomes.

Maximizing your Return on Investment in AI

The benefits of AI are hard to resist. But how can you get the most out of these capabilities? To fully leverage the power of AI in Microsoft 365, it is essential to establish a strong foundation of governance and security, as well as a common data model. 

Without governance, security, and a common data model in place, the AI capabilities may not bring back the desired information to users.  It can also lead to increased cost and impede your time to value if there is not consistent data for the AI to read and learn from.

Governance frameworks not only ensure the proper implementation and use of AI-driven features, they also define the integrity of the data that AI is using. Likewise, security measures are crucial to protect sensitive data and prevent unauthorized access to users who are leveraging AI.

Any good AI system depends on having the best and most complete data in place and being able to access all relevant data. A common data model will create consistency through a shared language for business and analytical applications to use. A common data model metadata makes it possible for data and its meaning to be shared across applications and business processes, such as Microsoft PowerApps, Power BI, Dynamics 365, and Azure, and of course, the related AI capabilities.

Are you ready for AI in Microsoft 365?

AI creates a wealth of opportunities for businesses and individuals to improve the way we work, collaborate, and interact with technology. By establishing a strong foundation of governance, security, and common data models, organizations can harness the full potential of AI functionality in Microsoft 365 and embark on a transformative journey towards a more efficient and intelligent future.

Are you ready to embrace AI? Elantis can support you with an assessment to confirm that you have the right foundation in place to maximize the benefits.  Reach out to us to learn more.





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