Health care organizations across the world have been implementing Enterprise Content Management (ECM) systems over the past decade. A study by Fortune Business Insights reported the global enterprise content management market was worth $15.33 billion USD in 2019. By 2026, they anticipate the ECM market will reach $43.13 billion USD annually. Even back in 2019 though, the future was bright for a digitized world requiring careful Informational Architecture. And then the pandemic happened…
Health care’s implementation of ECM systems was from a viewpoint of practicality. In any organization, making vital documents readily available for both employees and customers is the reason why the industry of ECM was created in the first place. However, health care’s early adoption of ECM systems proved to exceed the simple benefits of increased efficiency of operations. As the world was blindsided by a global pandemic, the healthcare industry was tasked with carrying the burden of these new challenges. As hospitals and health care systems were overrun by increased hospitalizations, health care had already built the infrastructure to rise to the challenge of the pandemic.
Nearly every aspect of health care operations were aided by the services of ECM systems. Patients were able to receive documentation and consultations in the safety of their own homes, hospitals were able to use multimedia content and data aggregation systems to help optimize their work. ECM systems allowed the optimization of advanced services like Artificial Intelligence and Machine Learning to make sure operations continued to be analyzed and improved upon.
An important lesson can be learned by treating healthcare industries as a case study for the importance of ECM systems today. The main factors that entice companies to invest in ECM are things like budget predictability, organizational structural stability, and increased efficiency of company performance. However, the pandemic has taught us that the main benefit of ECM systems is something far more invaluable: it provides a flexibility that allows vital companies and employees to seamlessly continue their work in a safe and efficient manner. ECM systems are tailor made to help you adapt to the unexpected societal changes that shake the world. They provide a sense of normalcy and stability even in the most uncertain times.
If you’d like to know more about how ECM systems have aided healthcare industries, or if you’d like to talk with one of our professionals to find out how ECM systems could be implemented or enhanced in your organization, please reach out to our team!
